Businesses that deploy a new AI sales tool often wait a full quarter before checking whether it is actually working to their benefit. By that point the relevant activity numbers have gone up but the r...
Answering a business call and qualifying a caller are two different things. A business that only does the latter is collecting contact numbers, not leads, and the difference shows up in how many of th...
Businesses that deploy a new AI sales tool often wait a full quarter before checking whether it is actually working to their benefit. By that point th...
Answering a business call and qualifying a caller are two different things. A business that only does the latter is collecting contact numbers, not le...
A sales team’s most valuable asset is the time it spends in direct conversation with prospects. When a large part of their time goes to logging calls,...
Support teams do not ignore customers on purpose. What happens more often is that enquiries arrive faster than the team can get to them, and a message...
Businesses are adopting conversational AI faster than they are learning how to use it. The technology goes live, expectations are high, and within wee...
Consider this example: a potential customer sends a message at 9 pm asking about the availability of a service appointment the next day. Nobody from t...
Let’s say that a potential customer calls your business at 6:43 on a weeknight. Nobody picks up, so they move on to the next option they Google. That ...
Consider this scenario: a potential customer calls a plumbing company at 8 pm on a Friday to book an emergency pipe repair. The office is closed, the ...
A growing sales pipeline brings with it problems that most sales teams do not anticipate. More customer calls mean more records to update, more follow...
Ask any sales rep what slows them down and the answer is rarely the selling itself. It is everything around it. That includes follow-ups that pile up,...
Most businesses are not losing leads because of weak offers or inappropriate pricing. They are losing them because their channels do not talk to each ...
Chatbots were built to answer questions, and they do that reasonably well. The problem is that real customer conversations are rarely just one questio...
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